Frequently Asked Questions
How do I get started with Pocket Portal?
Download the app from the App Store, and you'll receive 3 free oracle readings to begin your journey. Simply choose a category, ask your question, and receive divine guidance!
What are crystals and how do they work?
Crystals are the energy currency within Pocket Portal. Each crystal powers one oracle reading. After your 3 free readings, you can purchase crystal packs to continue receiving guidance. Prices range from $4.44 for 5 crystals to $44.44 for 88 crystals.
How accurate are the oracle readings?
Our oracle combines ancient wisdom with modern technology to provide personalized insights. Many users report profound accuracy and meaningful guidance. Remember, the oracle reflects the energy you bring to your questions.
Is my information private and secure?
Absolutely. Your questions and readings remain completely private. We use industry-standard encryption and never share your personal spiritual journey with anyone. Your sacred space is protected.
Can I review my past readings?
Yes! All your oracle readings are saved in your Reading History, accessible from your profile. You can revisit past guidance anytime to reflect on your spiritual journey.
What if I'm having technical issues?
Please use the contact form above or email us directly at support@pocketportal.app. Include your device type, iOS version, and a description of the issue. We'll help resolve it as quickly as possible.
How do I reset my password?
In the app, tap "Sign In" then "Forgot Sacred Key?" Enter your email address and we'll send you a password reset link. Check your email and follow the instructions to create a new password.
Are there refunds for crystal purchases?
Crystal purchases are processed through Apple's App Store. For refund requests, you'll need to contact Apple Support directly through your purchase history in the App Store app.